Open tickets43+2 vs last week
Closed this week44+6% vs 12 week average
First response18 min-4 min vs last week
Satisfaction4.7 of 5-0.1 vs last week
- Opened
- Closed
Show as a table
| Week | Opened | Closed |
|---|---|---|
| 8/10 | 38 | 35 |
| 8/17 | 42 | 40 |
| 8/24 | 35 | 37 |
| 8/31 | 47 | 41 |
| 9/7 | 51 | 48 |
| 9/14 | 44 | 47 |
| 9/21 | 40 | 42 |
| 9/28 | 53 | 46 |
| 10/5 | 49 | 50 |
| 10/12 | 46 | 48 |
| 10/19 | 41 | 45 |
| 10/26 | 43 | 44 |
Show as a table
| Category | Count |
|---|---|
| Password and access | 112 |
| 86 | |
| Hardware | 71 |
| Network | 54 |
| Software | 47 |
| Printing | 29 |
Service levels, last 12 weeks
First response within 1 hour94%
Resolved within 1 business day81%
Reopened after closing3%
Goals: 90% first response, 85% resolved in a day, under 5% reopened. Orange means under goal.
- Email 46%
- Client portal 32%
- Phone 22%
Show as a table
| Part | Share |
|---|---|
| 46% | |
| Client portal | 32% |
| Phone | 22% |
Busiest clients
All clients| Client | Tickets | Open | First response | Satisfaction |
|---|---|---|---|---|
| Example Health | 96 | 9 | 14 min | 4.8 |
| Example Law Group | 71 | 6 | 21 min | 4.6 |
| Example Manufacturing | 64 | 11 | 26 min | 4.4 |
| Example Schools | 58 | 4 | 12 min | 4.9 |